Many businesses focus on contingency planning, the prepare-for-the-worst tactics that label HR and related departments as cost centers. Fortunately, there are many simple, overlooked solutions that can streamline and transform your organization into a strategy and profit center.
In this 90 minute webinar, you will review case studies from leading companies in the services industry that are distilled into more than a dozen memorable and compelling "tips" -- actually best practices with examples you can apply in your business environment:
- The "Do" diligence recruitment method
- Harnessing internal talent to streamline human capital management and development
- Telecommuting - What works and why
- Employee market intelligence gathering
- Employee retention equals money retention
- Promoting a culture of "doing the right thing"
- Living the 80/20 rule
- Multi-tasking kills productivity
- Reconsidering and restructuring internal touch points
- Feed the elephants and starve the ants
- Promoting emotional intelligence and situational leadership
- Retrieving hidden resources
- Bringing the classroom to the employees
- Engaged employees engaging customers
Your presenter
Jim Houran, Ph.D., is president of 20|20 Assessment, a firm specializing in talent management and organizational development for the service-hospitality industry. He is a 20-year veteran in research and assessment on peak performance and experiences, with a special focus on online testing and measurement. An author of over 100 journal articles and industry white papers on topics ranging from Item Response Theory and competency mapping to leadership and workplace motivation, his award-winning work has been profiled by media outlets including the Discovery Channel, A&E, BBC, NBC’s Today Show, Wilson Quarterly, USA Today, New Scientist, Psychology Today, Forbes.com, CNN, Court TV and Rolling Stone.
This event will be presented live by phone with a web connection available for those wishing to view the presentation on their personal computers. Internet access is not required for phone-only participants. A copy of the presentation and downloadable materials will be provided.
This interactive 90-minute live event will be held on Tuesday, Nov. 10 at 3:30 p.m. ET (2:30 CT, 1:30 MT, 12:30 PT). The price of $229 includes a copy of presentation materials, an audio recording of the event and specific sample workplace policies. Participants qualify for 1.5 hours of HRCI approved continuing education. This event is
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